Refund and Cancellation Policy

Refund & Cancellation Policy

Last updated: June 2026

We want you to be happy with your Pooldi purchase. This policy covers product returns and service cancellations.

1. Product Returns

Unused products in original packaging may be returned within 30 days of delivery for a refund, less return shipping. Some items (such as opened chemicals) are non-returnable for safety reasons.

2. Damaged or Defective Items

If an item arrives damaged or defective, contact us within 7 days at support@pooldi.com for a replacement or full refund.

3. Service Cancellations

You may reschedule or cancel a scheduled service visit with at least 24 hours notice at no charge. Late cancellations may incur a fee.

4. Maintenance Plans

Monthly plans can be cancelled with 30 days notice. Fees for the current billing period are non-refundable; prepaid amounts beyond the notice period are refunded.